Reference

erek erek 16 Privacy Policy

erek erek 16 Privacy Policy explains what we collect when you open an account, sign in on mobile, or check wallet status through DANA, OVO, GoPay and QRIS.

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erek erek 16 erek erek 16 Privacy Policy
HELP WITH REQUESTS

Get Privacy Help Through Support Chat Center

A clear contact route matters when your account record or wallet reference needs correction. We ask you to use Support Chat Center and include the account phone number, the issue category and any relevant DANA, OVO, GoPay or QRIS receipt reference. Please avoid sending a password or full payment credentials. We use the submitted details to locate the case, confirm ownership and reply about the Privacy Policy request.

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Support Chat Center

Send a Privacy Policy question through Support Chat Center with your account phone number and a short description. We use that route to connect a data request with the correct account record without asking you to post personal details publicly.

Account ownership check

When you ask us to correct, disclose or remove account data, we may request a phone verification step. This helps us avoid changing the record for another person, especially when a wallet receipt or virtual account reference is included.

Receipt clarification

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, share the transaction reference and date rather than a password. We review that limited context against the account record and explain the next Privacy Policy step.

DATA HANDLING

Privacy Controls Across Your Account Journey

We keep the Privacy Policy practical by connecting each data use to an account action you can recognise.

Account details

We use the phone number and account details you submit to create, locate and protect your account. Before access, phone verification can connect the person making a request with the relevant record, reducing the chance of an incorrect disclosure.

Device signals

Login time, browser type and basic device signals may be recorded for account security. These details help us compare a new sign-in with earlier activity, investigate an access concern and respond to your Privacy Policy request with the right account context.

Cookie choices

Cookies can remember a selected setting and help us understand whether a policy page or account screen loads correctly. You can manage browser cookie controls on your phone or computer; changing them may affect saved preferences during a later sign-in.

Wallet references

A DANA, OVO, GoPay or QRIS reference may be retained with an account case when we need to match a receipt or clarify status. We use the reference for reconciliation and support, not as a reason to request your password.

Retention checks

We retain account, security and case records only as needed for the stated purpose, account protection, dispute handling or a legal requirement that applies where local law permits. You can ask Support Chat Center how a particular record is being retained.

Change requests

To ask for a correction, copy or deletion where available, send Support Chat Center your account phone number, request type and relevant reference. We may verify ownership first, then explain what can be changed and any reason a record must remain.

Privacy Policy Answers for Indonesian Accounts

These Privacy Policy answers address the searches we hear most often before an account is opened or a wallet record is checked. We keep the wording tied to actual account steps, mobile access, cookies and local payment references. If your case needs account-specific action, Support Chat Center remains the correct route.

It covers details connected with your account, phone verification, login activity, device signals, cookies, support cases and payment references. It also explains how we use those details for account security, receipt matching and policy requests, with processing that depends on local law.

We use your phone number to create and locate the account and to support ownership checks. A phone verification step may be required before we disclose, correct or change personal data, so a request is tied to your account rather than another person.

Yes. The Privacy Policy covers DANA, OVO, GoPay and QRIS references when they are attached to an account or support case. We may also handle bank transfer and virtual account references to match receipts, clarify status and protect the account.

Send the request through Support Chat Center with your account phone number, the type of change and a useful reference, such as a case date. We may verify ownership before responding, and the available action depends on local law and the record’s purpose.

The policy covers cookies that remember selected settings and help us check whether account or policy pages load correctly. You can adjust cookie controls in your mobile or computer browser, although disabling them may remove saved preferences during a later sign-in.

Retention depends on why the record exists, such as account protection, receipt reconciliation, dispute handling or a legal requirement. We do not promise one period for every record. Ask Support Chat Center about a specific case and we will explain the applicable retention reason.

You can submit a deletion request through Support Chat Center with your account details and the record you want addressed. Where local law permits, we assess the request; some security, dispute or legally required records may need to remain for their stated purpose.

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